Privacy Policy
"Dear Customer, your recent order from Devi Hotel has been cancelled within 1 minute of placement. As per our policy, Cash on Delivery (COD) has been permanently disabled for your account due to repeated cancellations. Going forward, you must complete payment in advance to confirm any new orders. The previous unpaid amount is still pending, and must be cleared before placing another order. For any help or payment link, please contact our support team. We appreciate your understanding and cooperation."
You said:
About us
Devi hotel, Hotel HIlTOP, swadhin hotel
One line order
Cancel CoD OFF
Cancel time Order cancel 59 Minutes
Here is a 500-word detailed "About Us" and policy description covering Devi Hotel, Hotel HILTOP, and Swadhin Hotel — including one-line intros, order rules, COD cancellation policy, and timing details:
About Us
Devi Hotel – “A Taste of Tradition, Served Fresh Every Day.”
Hotel HILTOP – “Hillside Flavors That Feel Like Home.”
Swadhin Hotel – “Pure, Authentic Meals Made with Love.”
We are a group of reputed and trusted food service providers offering freshly cooked meals, fast delivery, and customer satisfaction. Each of our hotels is committed to quality, hygiene, and flavor that reflects Odisha’s rich food culture.
Order Policy
We accept both prepaid and Cash on Delivery (COD) orders for our regular customers. However, to maintain smooth operations and avoid unnecessary losses, we have strict policies in place regarding order cancellations and COD usage.
Cancellation Rules & COD Off Policy
Order Cancellation Timeframe:
Customers are allowed to cancel an order within 59 minutes of placing it. Cancellation after this window may not be accepted, especially if food preparation has already begun.
Instant Cancellation (Within 1 Minute):
Orders cancelled within 1 minute will not be charged. However, frequent instant cancellations are flagged in our system.
Cash on Delivery (COD) Block Policy:
If a customer repeatedly cancels orders, especially COD orders after confirmation, COD will be turned OFF permanently for that account.
Once COD is disabled, all future orders must be prepaid using UPI, net banking, or card.
Pending Payments & Account Recovery:
If any previous COD order was accepted but not paid for due to cancellation or refusal at delivery, the outstanding amount must be cleared before placing new orders.
Failure to pay will result in a temporary account hold across Devi Hotel, Hotel HILTOP, and Swadhin Hotel services.
Why This Policy?
Our teams work hard to prepare fresh meals on time. Cancelled or refused COD orders result in wastage, financial loss, and delivery delays for other genuine customers. To ensure quality service for everyone, we enforce these rules strictly.
Final Notes
We value every customer and want to provide the best service. To continue enjoying fast delivery and delicious food:
Place confirmed orders only.
Avoid unnecessary cancellations.
Pay for all past dues if any.
For support or payment links related to any cancelled COD order, you may contact our customer helpdesk directly.
Thank you for choosing Devi Hotel, Hotel HILTOP, and Swadhin Hotel – your trusted partners in food delivery.