Return & Refund Policy
Here is a sample Return & Refund Policy for your hotels and restaurant brands: Devi Hotel, Hotel Hiltop, Swadhin Hotel, and Rice N Roll. This can be customized further as per your local business rules:
Return & Refund Policy
Effective Date: [Insert Date]
This Return & Refund Policy applies to all food and services provided by Devi Hotel, Hotel Hiltop, Swadhin Hotel, and Rice N Roll.
1. Order Cancellation
Orders can be cancelled within 1 minute of placing the order.
After 1 minute, orders are non-cancellable as preparation begins immediately.
For online COD (Cash on Delivery) orders, COD is disabled permanently for customers who cancel frequently or fail to accept delivery.
2. Refund Policy
No refunds will be issued for cancelled orders beyond the 1-minute window.
If your order is incorrect, missing items, or damaged, please contact us within 30 minutes of delivery/pickup.
Valid complaints will be verified and resolved with either:
A replacement, or
A partial/full refund, based on management’s discretion.
3. Mode of Refund
Refunds (if approved) will be processed via the original payment method.
COD refunds (if any) will be done through UPI or bank transfer within 3–7 working days.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Customer fails to collect the order.
Delay due to external delivery services (e.g., Swiggy/Zomato).
Change of mind after order is prepared.
Spicy or taste preferences (unless quality is compromised).
5. Contact for Issues
For any refund or return requests, please contact the respective outlet:
Devi Hotel – [Phone/Email]
Hotel Hiltop – [Phone/Email]
Swadhin Hotel – [Phone/Email]
Rice N Roll – [Phone/Email]
Let me know if you want it in Odia language, or if you'd like a shorter version for Swiggy/Zomato listing.
You said:
Return not available
Here is the updated Return & Refund Policy for Devi Hotel, Hotel Hiltop, Swadhin Hotel, and Rice N Roll with "Return Not Available" clearly mentioned:
Return & Refund Policy
Applies to: Devi Hotel | Hotel Hiltop | Swadhin Hotel | Rice N Roll
Effective Date: [Insert Date]
1. Return Policy
Returns are NOT accepted for any food items once delivered or picked up.
Due to the perishable nature of food, all sales are final.
2. Cancellation Policy
Orders can be cancelled within 1 minute of placing the order.
After 1 minute, cancellation is not allowed as preparation begins immediately.
Frequent cancellations may result in permanent disabling of Cash on Delivery (COD) option.
3. Refund Policy
Refunds are only issued in special cases such as:
Wrong or missing items.
Poor quality or spoiled food (must be reported within 30 minutes).
All complaints must be supported with photos or video evidence.
Approved refunds will be processed within 3–7 working days via original payment mode or UPI.
4. No Refund For
Change of mind after placing the order.
Delays caused by delivery partners.
Orders not collected or answered during delivery attempt.
Taste or spice-level preferences.
5. Contact for Support
For genuine complaints, please contact the respective outlet directly:
Devi Hotel – [Phone Number]
Hotel Hiltop – [Phone Number]
Swadhin Hotel – [Phone Number]
Rice N Roll – [Phone Number]
Let me know if you want this policy in Odia, Hindi, or a short version for online food platforms (Swiggy, Zomato, etc.).